Shipping and Returns Policy
1. Shipping Information
Orders are packed and shipped Monday – Friday only. Orders placed on weekends and select holidays are processed on the next business day. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s), may take an additional 30 business days to process and ship.
We ship from Hubbali India to all Territories in India. The cost of shipping will be calculated and indicated at the time of Checkout. The price you see on the checkout page is inclusive of shipping cost and is exactly what you would pay.
PLEASE NOTE: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.
For International Shipping, local taxes of the country where the order is shipped might be applicable which has to borne by the customer. Innate Design Studio or Innate is no way liable to pay these taxes.
You could track the status of your order from the “My Account” Tab available on the Homepage of our website which shall give a personalized space to view and track all your Orders with us. Unless requested by the Logistics partner, we do not require a signature for delivery. We do not ask for any personal information from our customers at the time of delivery other than identification proof.
2. Return & Exchange
We understand that you may occasionally wish to return your purchases. However, we won’t be able to accept return of the Products, once sold. Due to the intimate nature of the Product and for hygiene purposes, Innate is unable to exchange or accept any return of the Products.